Course Topics

Understanding Grievance: Discipline and Dismissal

Course Overview:

A thorough understanding of the legal environment is essential for good people management. Avoid the costly pitfalls of discipline, grievances and dismissal in terms of both time and monetary value.

Professional, confident and confidential handling of discipline, grievance and dismissal issues is increasingly part of the manager’s role. When issues are handled effectively they can make an employee feel more motivated and susceptible to improvement but handled incorrectly can create an unhelpful and highly stressed atmosphere in any team.

This course provides supervisory staff with practical ways of dealing effectively with these difficult issues. Covering key aspects of this fundamental area of employment law and offer participants the opportunity to evaluate, assess and review disciplinary, grievance and dismissal procedures in the context of the latest statutory rules.

Who will benefit from attending this Training?

HR and Personnel Professionals, Employee Relations Managers, Line Managers & Team Leaders

Course Outline:

For more information or a full course outline email us at with your requirements.

Course Content:

Understanding the Terms

  • Discipline – what is it, who is responsible and why it occurs
  • Grievance – petty squabbles to flaming rows
  • Dispute resolution
  • Employment tribunals

Understanding the Law

  • What is unfair dismissal?
  • Understanding the different types of discrimination
  • Cost of losing good employees
  • Benefit of losing poor performers

Prevention is Better than Cure

  • Making sure everybody understands the procedures
  • How to stop issues from escalating
  • Can discipline be motivational?


  • The disciplinary interview – how to conduct it
  • ACAS guidelines
  • Getting it right first time
  • Understanding employment tribunals

Communicating a Difficult Message

  • Staying rational
  • Appropriate use of tone and language
  • Calming a volatile situation
  • Staying focused


  • Creating the proper policy and procedures
  • Communicating the procedures to employees and managers
  • How it can all go wrong
Personal Development:
  • Action planning - the essential next steps
  • Continuous professional development - what next?
Key Benefits
By the end of this course you will be able to:
  • Understand the current Law in regard to grievance procedures
  • Apply a dispute resolution processes
  • Understand what unfair dismissal is and how it affects all parties
  • Conduct disciplinary interview
  • Access information relating to ACAS guidelines
  • Create Policy and Procedures
  • Communicate the procedures to employees and management.
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

Let  Synergy come you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at  – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

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