Course Topics

Facilitation Skills

Course Overview:

Facilitation is a powerful tool that is used to help individuals and groups more effectively and efficiently achieve their purpose. Under the leadership of a skilled facilitator meeting, team building sessions, and training seminars can achieve results not possible without facilitation.

Facilitation Skills are used by team builders, meeting leaders, managers, and communicators to add content, process, and structure to meet the needs of an individual, group or team.

Facilitation is provided by a person who can lead pairs or groups to obtain knowledge and information, work collaboratively, and accomplish their objectives.

Group Facilitation requires the Facilitator to present content and information by design and formulation of a process that helps a group achieve its objectives, via an appropriate structure within a meeting, training session or team building session, in order that the aim of the meeting is accomplished in the session,

Individual Facilitation requires all of the above skills but also looks at conflict normally between two individuals and looks to source a mutually agreed resolution. 

Synergy will teach you all of the skills necessary to become a skilled Facilitator.

Who will benefit from attending this Training?

Current Facilitators looking for a refresher of tools and techniques. Team Leaders, Supervisors and Managers. HR Professionals.

Course Outline:

For more information or a full course outline email us at  with your requirements.

Course Content:

The Facilitator’s role

  • Defining facilitation, what is it, what is it not,
  • Distinguish between different styles of facilitation
  • Leading a group to perform

Structured approach

  • Be able to plan and structure a session
  • Roles and responsibilities within the team
  • Tracking progress made by the team and individuals


  • Listening and questioning – picking up clues and signs from the group
  • Paraphrasing and techniques for summarising decisions and information
  • Keeping the momentum going – avoiding silences
  • Motivating and sustaining the group
  • Assertive control – recognising when decisions need to be taken

The Dynamics of the group

  • Understanding group behaviour
  • The Tuckman Model
  • Needs and expectations
  • Getting engagement
  • Guide the group to solutions and decisions

Managing conflict

  • Differentiating between constructive and destructive criticism
  • Adopting positive techniques for handling conflict
  • Overcoming barriers to team working
Personal Development
  • Action planning - the essential next steps
  • Continuous professional development - what next?
Key Benefits
By the end of this course you will be able to:
  • Motivate and involve all members of the team towards a common goal
  • Listen and get the message across, so as to communicate with excellence
  • Structure your approach to facilitating groups and individuals
  • Use the Tuckman Model to achieve consensus
  • Enable the use of unique approaches to maintain energy and participation in groups
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

Let Synergy come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at  – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

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