Course Topics

Emotional Intelligence Masterclass

"Men are not disturbed by things, but by the view they take of them”

Epictetus - Ancient Philosopher

Course Overview

This seminar is designed for all managers, leaders & professionals who need to have in-depth knowledge of human behaviours. The seminar would benefit anyone who is interested in developing individuals to be a better leader’s or managers.

Emotionally intelligence embraces to ability to know what you are thinking and feeling whilst actually in the process. Emotional Intelligence is essential to your success and leadership potential. In this programme, delegates learn how to:

  • Develop the ability to sense, understand and effectively apply emotions as a source of leadership, communication and influence
  • Gain insights into perceptions and its importance in the workplace, and your global model
  • Understand how EQ influences the way they respond to others and themselves
  • Discover how to apply EQ in the workplace for building teamwork and accountable leadership

It would also help individuals to improve their lives as well as those whom they manage.

What will you Learn:

This seminar aims to enable participants to achieve the following objectives:

  • Adaptability in dealing with different personalities
  • Assess your' weaknesses and strengths in relation to decision making,
  • Build mere trusting relationships based on reality and truth. to garner more support and input from peer's, managers and subordinates
  • Create an atmosphere that fosters emotional intelligence
  • Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions.
  • Develop cohesive, emotionally intelligent teams
  • Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
  • Develop intrapersonal skills such as Self-Awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others.
  • Develop skills in responding to criticisms & adversity
  • Emotional competencies such as intentionality, resilience and creativity.
  • Gain an honest and accurate awareness of Yourself
  • Have a positive influence on the emotions an motivation of others
  • How do you handle conflict and motivation
  • Identify and assess the level and power of your four 'E's for" Excellence - Experience, Expertise, Energy and Emotion
  • Identify what motivates you
  • Monitor and adapt your own emotions and Behaviours for your benefit and that of your Team & Department
  • Practice self-assessment paying particular' attention to your ability to empathise and criticise constructively
  • Understand and apply the psychology of leadership
  • Understand the importance of your inner dialogue and perceptions and how these intangibles impact on your' decision making processes
Organisational Impact
  • Learn to respond appropriately to feelings in ourselves & others
  • Innovative teamwork & corporate change
  • Improve team skills through greater emotional intelligence
  • Improve communication between team members
  • Develop trustworthiness for corporate cohesiveness
  • Develop an emotionally intelligence work environment
  • Cultivate the ability to manage relationships & build networks
Personal Impact:
  • Applying assertiveness in handling conflicts
  • Better leadership skills to motivate themselves and inspire others
  • Effectively manage your own emotions & emotions of others
  • Emotional Resilience to manage the performance of their team
  • Handling stress the high Emotionally Intelligent way
  • Influencing and Persuade people to obtain the required outcomes
  • Learn how to cultivate emotional intelligence: Grow a tree rather than buy a tree
  • Understand the different personality styles
Participants will develop the following competencies:
  • Apply emotional intelligence in leadership situations
  • Apply psychology to lead others better and improve their performance
  • Be more knowledgeable about your strengths & how to maximize them
  • Develop higher levels of self-awareness & self-management
  • Utilise the power of emotional intelligence
  • Utilise psychological principles to enhance your personal and work life
Course Content:

Introduction : Why Emotional Excellence

  • Emotional Intelligence - Jargon? Hype?
  • What is Emotional Intelligence Quotient (EQ)
  • Understanding emotional intelligence & its components
  • Your emotional intelligence style: Identifying your preferred behavioural style
  • Let’s Explore your Openness, Neutral, Analytical, Relational & Decisive behavioural tendencies
  • Self-Awareness and Perception as foundations for EQ & the Importance of perception
  • Attitudes & behaviour of leaders
  • Consequences of low EQ to personal effectiveness
  • Distinguish between emotional competence and incompetence
  • Emotional Intelligence for Innovative Teamwork
  • Emotional Intelligence in the workplace
  • How intellect, technique arc emotion dovetail to create behaviour
  • Identifying and removing emotional stress
  • Importance of perception
  • Intrapersonal & Interpersonal skills
  • Make emotional incompetence Visible and manageable
  • Removing blocks to innovative teamwork through EQ
  • Removing emotional blindspots
  • Significance of EQ to effective leadership
  • The neurological functions that determine our "behaviour'
  • Understanding emotional needs
Psychology of Leadership
  • Theories of leadership
  • Leading others in an innovative way
  • Accurate self-assessment for personal transformation
  • Adaptability in dealing with different personalities
  • Attitudes & behaviour of leaders
  • Building unified teams
  • Conflict resolution for promoting consensus & collaboration
  • Creating an inspiring vision
  • Developing leadership integrity
  • Developing trustworthiness for corporate transformation
  • Empathy : Increase your level of social awareness
  • Enhancing self-awareness
  • EQ for building trusting relationships
  • Forming an emotionally excellent team
  • Giving & receiving feedback
  • Identifying personality disorders
  • Importance of EQ to team effectiveness
  • Importance of self-concept
  • Increase the EQ of your teams & entire organisation
  • Individual & corporate transformation
  • Influencing and inspiring people
  • Knowing one's strengths & weaknesses
  • Managing difficult behaviour & poor performance
  • Managing ones' internal states, impulses and resources
  • Motivating a high performance team
  • Non-alienation for high EQ leadership
  • Optimizing our personality strengths
  • Psychology of persuasion  - Creating an inspiring vision
  • Recognizing one's emotions and their effects
  • Self-confidence: a strong sense of one's worth and capabilities
  • Solving people problems at work
  • Task versus relationship oriented leadership
  • Understanding  & Optimizing  personality styles
  • Understanding emotional intelligence & its components
  • Understanding EQ personal competencies
  • Personal competencies; social competencies; empathy
How to Foster & Adapt to Change
  • Adopt an 'intention' to learn habit and maintain it
  • Assessing your leadership style
  • Becoming aware of your emotional expressions
  • Building effective teams
  • Creating synergy in teams
  • Dealing with and understanding personal competencies which have a measurable impact upon successful work performance
  • Develop your emotional imagination
  • Emotionally intelligent management
  • Emotions and decision making
  • Foster- the climate of collaborative learning by practising emotional awareness
  • From delegation to empowerment
  • Getting things done through people
  • Idea generation and problem solving
  • Inspiring and guiding individuals & teams
  • Instituting and managing change
  • Listening openly and sending convincing messages
  • Managing anger at work
  • Managing emotional stress
  • Negotiating and resolving disagreements
  • Nurture trust, enthusiasm, commitment and sincerity with your peers and management.
  • Receive, digest. learn from and act on information creatively and flexibly
  • Unlearn and respond to defensive actions, conversions and motivations
  • Working with others towards shared goals
Key Areas

Self-Awareness -

Recognises own emotions and their effects

Accurate self-assessment -

Understanding own emotions, strengths and weaknesses

Emotional -

Knows own strengths and limitations

Self Confidence -

Sure about own self-worth and capabilities

Self-Management -

  • Managing own motives and regulating own behaviour
  • Re-evaluate your Intellectual and Emotional profile
  • Match your" self-management style to a target profile
  • Overcome your barriers that prevent intent to change

Self-control - Manages disruptive emotions and impulses

Trustworthy - Maintains standards of honesty and integrity

Conscientious - Takes responsibility for financial performance

Adaptable - Flexibility in handling situations

Innovative - Is Comfortable with and open to new ideas and information?

Drive - Strives to improve or meet a standard of excellence

Commitment - Aligns own goals with the goals of the group or organisation

Initiative - Shows readiness to act on opportunities

Optimism - Is persistent in pursuing goals despite obstacles and setbacks

Social Awareness - Understanding what others say and feel, and why they feel and act as they do

Empathy -

  • Senses others feelings and perspectives, listening to and taking an active interest in their concerns
  • Learn how to listen for feelings
  • The real conversations that never surface
  • The life cycle of conflict surfacing the real issues that initiate conflict
  • Mirror emotions to minimise conflict and reach solutions fast
  • Incorporate and maintain 'empathy' as an essential self-management tool
  • Give critical feedback constructively

Serving others - Anticipates, recognises, and meets others needs

Developing others - Senses what others need in order to develop, and bolstering their abilities.

Leveraging diversity - Cultivates opportunities through diverse people

Political awareness - Reads a group’s emotional currents and power relationship

  • Reading people, profiling, cold reading
  • Psychology of persuasion  - Creating an inspiring vision
  • Understanding, Optimizing  and Identifying personality styles
  • Adaptability in dealing with different personalities
  • Cognitive Behavioural Therapy (CBT) for managing emotions 
  • Personal & corporate wellness: TENT therapy
  • Individual Consultation (One on one consultation to help specific problems  
Training Methodology

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

We can come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at  – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

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