Course Topics

Emotional Intelligence in the Workplace

Course Overview:

A course is aimed at people who are predominantly in HR and sealing with day to day issues which have potential to become affected by the legal environment.

Current Studies indicate that emotional intelligence is a powerful key to effective leadership. You will also learn how to apply emotional intelligence to all aspects of the business to perform and become profitable.

Who will benefit from attending this Training?

This workshop is suitable for all workers who want to create an emotionally healthy, productive workplace and organisational culture to enhance their effectiveness and to form trusting relationships.

Course Content:

Introduction to Emotional Intelligence

  • Understanding emotional intelligence & its components
  • Significance of EQ to effective leadership
  • Importance of perception
  • Attitudes & behaviour of leaders
  • Consequences of low EQ to personal effectiveness

What is Emotional Intelligence?

  • Traditional “soft skills” in a new packaging, or a genuinely innovative approach?
  • Why now?
  • - The challenges of the knowledge economy, and a paradigm shift in management.
  • - EQ vs IQ.
  • - The benefits of high EQ. The link between low EQ and executive derailment.
  • - Emotional Intelligence and leadership.
  • - personal competencies;
  • - social competencies;
  • - empathy: the bridge between personal and social skills

Is it possible to learn Emotional Intelligence?

  • Quick fixes and long-term solutions. Preliminary action planning.

Building an Emotionally Intelligent Team based on Psychological Principles

  • Importance of EQ to team effectiveness
  • Motivating a high performance team
  • Building unified teams
  • EQ for building trusting relationships
  • Conflict resolution for promoting consensus & collaboration
  • Increase the EQ of your teams & entire organisation

Communication for Successful Leadership

  • Enhancing self-awareness
  • Empathy : Increase your level of social awareness
  • Delegating tasks and responsibilities
  • Influencing and inspiring people Identifying personality disorders
  • Removing emotional blindspots
  • Managing difficult behaviour & poor performance
  • Giving & receiving feedback
  • Psychology of persuasion
  • Creating an inspiring vision
  • Solving people problems at work
  • Non-alienation for high EQ leadership
  • Developing leadership integrity

Personal Development:

  • Action planning - the essential next steps
  • Continuous professional development - what next?

What you will learn:

  • Gain an honest and accurate awareness of Yourself
  • Adapt your own emotions and behaviour’s for your benefit and that of your Team & Department
  • Have a positive influence on the emotions an motivation of others
  • Develop cohesive, emotionally intelligent teams
  • Create an environment that fosters emotional intelligence
  • Deal with different personalities in the emotional Intelligent way
  • Understand and apply the psychology of leadership
  • Improve teamwork and teambuilding skills through greater emotional intelligence
  • Enhance cooperation through better relationship building skills
  • Develop an emotionally intelligence work environment
  • Gain the ability to recognise and positively manage emotions in yourself, in others and in groups, whilst they are happening.
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

We can come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

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