If ’Silence is Golden’ and ‘Talk is Cheap’ then ‘Listening certainly is Priceless!"
Many people tell us one of their key issues is getting themselves heard when speaking with a company; Remember these people are potentially your customers so start listening now. Now unless the person you are communicating with knows how to listen your message will certainly be lost or misconstrued.
Synergy will teach you how to listen effectively, not only to the content of another's words but to their underlying meaning, needs and emotions. In learning how to listen you will become a master of communication.
Whereas knowing how to ask the right Question is the key to unlocking the information you need by knowing the client’s needs their wants and what state of mind they need to be in to make that purchase.
To be successful in business, you need to have accurate information and to achieve this you have to master the art of asking questions. The reason a question is asked is to acquire information. Businesses need to spend a great deal of time learning about their clients. To be in control of a discussion you need to be the one asking the questions, this will lead and direct the client to the successful outcome you want to achieve.
Synergy will give you the keys to unlock the information you need to become a profitable business.
Call Handlers, Call Centre Staff of all Levels, Managers, Sales Managers, Sales Reps, and Marketing Executives, those whose work depends on effective relationships: with others where misunderstandings and poor judgment are to be avoided.
For more information or a full course outline email us at firstname.lastname@example.org with your requirements.
Barriers to Effective Communication
The Impact of Poor Listening and Questioning
Good Listening Skills
Good Questioning Skills
The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.
Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.
If you’d like to know more about this option email us at email@example.com – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.
We have several packages on offer so contact us today.
Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.
By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.
A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at firstname.lastname@example.org