Course Topics

Behavioural Management

Course Overview:

The course introduces the fundamental principles of Organisational Behaviour by examining psychological theories that provide insight into human behaviour at work. 

Case studies and exercises will be used to provide delegates with the opportunity to apply theoretical principles to real life organisational issues; analyse the contributions and limitations of relevant theories; and draw out the practical implications of the empirical evidence. 

The course aims to balance theory and practical application by focusing on theories that can be applied to organisational problems. It also aims to balance knowledge and skills through exercises that help develop skills such as leadership, decision making, enhancing influence and team working.  

Who will benefit from attending this Training?  

The course is ideally suited to those who wish to develop a reasoned and analytical understanding of human behaviour in organisations.

Course Outline:

For more information or a full course outline email us at with your requirements. 

Course Content:
  • Definitions of challenging behaviour
  • Types of challenging behaviour
  • Impact of challenging behaviour
  • External and internal influences on behaviour
  • Assessing behaviour
  • Teaching replacement skills
  • Supporting staff and reducing stress
  • Factors relating to causes of challenging behaviour
  • Results and outcomes of challenging behaviour
  • Identify a range of behaviours - Desirable and undesirable
  • Respond to scenario based questions and situations about the possible function of behaviour and how its managed
  • Identify values to your approach in managing behaviour
  • Considerations - short and long term strategies
  • Positive strategies to encourage positive behaviour in your setting
  • Behaviour support planning
  • How does personality affect behaviour in organisations? 
  • Should organisations use personality tests to select job applicants? 
  • How do biases arise in decision making and what are their consequences? 
  • How do individuals evaluate fairness and respond to injustice?  
  • Why do some individuals engage in revenge and others contribute ‘beyond the call of duty’?  
  • Can organisations take steps to ensure that ethical decisions are made?
  • When and why do individuals conform in group situations? 
  • Are cohesive groups better than diverse groups? 
  • Is there one best leadership style? 
  • Cultural Intelligence: Does it matter? 
  • How organisational culture influence behaviour and organisational performance?  
Key Benefits
By the end of this course you will be able to:
  • Understand your own behaviours and adapt those behaviours to any given situation
  • Build effective and positive relationships
  • Manager your teams behaviours and influence their actions
  • Have a greater understand of how language influences others
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

We can come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

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Position in Company:*
Name of Company:*
Business Activities /
Business Sector:*
Direct Telephone:*
Number of Employees in Organisation:*
Budget for Training Project:* £

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