Course Topics

Assertiveness, Building Self Esteem & Self Confidence

Course Overview:

Being assertive is not just about raising confidence and self-esteem so you can stand up for yourself. In either a business or personal environment, it is a key skill whereby decisions are shared and acted upon.

Discover what assertiveness is and put your newly learnt skills into practice in this highly interactive setting   Learn how to be assertive in situations where you need to be.

Lift your self-confidence levels will enable you to work more effectively, you will do this through practical guidance for a range of workplace situations.

Boost your self-esteem by learning the tools and techniques to enable you to make requests assertively, say 'no' to unreasonable demands.

Behavioural change is a key factor to understand and you will develop a set of healthy coping strategies to increase your levels of confidence.

Assertive people will always achieve their outcome, if they take full account of the feelings of others and ensuring that they are content with their own involvement in the transaction.

Who will benefit from attending this Training?

This workshop is suitable for anyone who has to deal with a variety of People and Work Issues, which may potentially result in difficultly or conflict if not handled confidently and skilfully.

Course Outline:

For more information or a full course outline email us at with your requirements.

Course Content:
  • What is Self Confidence

  • Identifying where you get Confidence from

  • How to develop and expand

  • Benefits of Confidence and assertive behaviour

  • Behaviour: understanding your style of behaviour, developing, changing your style

  • Why people behave the way they do: Representational systems, Transactional analysis

  • Non-Verbal Behaviour: clarifying non-verbal aspects of assertion, aggression and non-assertion. Taking control through positive body language

  • Using Self Talk: being your own counselor; encouraging yourself to succeed; developing positive thought patterns; how to motivate yourself; making commitments to yourself; moving from ‘can’t do’ to ‘can do’ to ‘I’ve done it’.

  • Rights and Values: The Things that are important to you

  • Listening, Understanding, Feelings, Fear, Guilt,

  • Moving from negative to positive ways of thinking

  • Are you saying 'yes' when you should be saying 'no'?

  • Self-Image: how do you view yourself and your abilities?; exploring what others really think of you; building self-respect; identifying your comfort zones; determining what you want to be.

  • Difference; aggression, submissiveness, assertiveness

  • Inner Dialogues: How we label our experiences and how we behave; the importance of getting things to make sense.

  • Raising sensitive issues - Identify the best approach to use when voicing ideas and opinions to colleagues and senior managers.

  • Assertive Outcomes: how to achieve win/win

  • Assertive Options: how to make your assertions - those for everyday use and others when firmness is needed.

  • Resolving conflict - dealing with difficult people - barriers to assertiveness, dealing with aggression from Self and Others: How to deal with ‘put-downs’, awkwardness and sustained forms of aggressive behaviour’s.

  • Communicating and influencing in Groups: How to be accomplished at communicating

Personal Development:
  • Action planning - the essential next steps
  • Continuous professional development - what next?
Key Benefits
By the end of this course you will be able to:
  • Cope calmly with aggression and issues
  • Appreciate the importance of non-verbal behaviour when interacting assertively
  • Communicate effectively in group situations
  • Enhance your self- image
  • Recognise your strengths and overcome personal fears and doubts
  • Enhance your own personal performance
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

Let us come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at

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