Nothing can break a company quicker than a customer experience that is memorable for all the wrong reasons
Huge satisfaction can be gained when ‘Exceptional Customer Service’ is received wherein both you and the customer benefits significantly. Staff should remember that the customer who you have given ‘Exceptional Customer Service’ to more than likely has access to social media, and an experience enjoyed could be an experience shared with potentially millions
Synergy will show you how to keep the customer at the heart of all you do and provide positive experiences that customers remember and talk about for all the right reasons, providing front line staff with a clear understanding of communication and customer handling skills, learning Rapport Techniques to maintain customer relationships and deal with problems efficiently
Front line staff in direct contact with either internal or external customers, either face-to-face or on the telephone who are required to manage a wide variety of customer expectations.
For more information or a full course outline email us at email@example.com with your requirements.
The Customer-led Approach
Front Line Complaint Handling
Defusing a Difficult Situation
Excellence in Customer Service - Provided by You
Taking Personal Ownership of Customer Satisfaction
The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.
The Facilitator has Cross functional industry experience in this subject area in the UK and globally.
Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.
If you’d like to know more about this option please contact us on 0121 605 7533 or email us at firstname.lastname@example.org – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.
We have several packages on offer so contact us today.
Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.
By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.
A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at email@example.com